Privacy Policy

Last Updated: January 2024

VitalCare Wellness ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website prostcretown.com and use our services. This policy complies with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, delivery address when you place an order or book a consultation
• Health Information: General wellness concerns shared during consultation bookings (handled with strict confidentiality)
• Technical Information: IP address, browser type, device information, and website usage data
• Communication Data: Messages sent through contact forms

2. How We Use Your Information

We use your personal information for the following purposes:

• Processing orders and delivering products
• Scheduling and confirming consultation appointments
• Responding to inquiries and providing customer support
• Sending order confirmations and important service updates
• Improving our website and services
• Complying with legal obligations

3. Legal Basis for Processing

Under POPIA, we process your personal information based on:

• Consent: You provide explicit consent when submitting forms
• Contract Performance: Processing necessary to fulfill orders and services
• Legitimate Interest: Improving services and preventing fraud
• Legal Obligation: Compliance with South African laws

4. How We Protect Your Information

We implement appropriate security measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers with restricted access
• Regular security audits and updates
• Staff training on data protection practices
• Confidentiality agreements with service providers

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service Providers: Trusted third parties who assist in order fulfillment, payment processing, and delivery services
• Legal Requirements: When required by law or to protect our rights
• Healthcare Providers: With your explicit consent for consultation purposes

6. Your Rights Under POPIA

As a South African resident, you have the following rights:

• Right to Access: Request a copy of your personal information
• Right to Correction: Request corrections to inaccurate information
• Right to Deletion: Request deletion of your data (subject to legal requirements)
• Right to Object: Object to processing of your information
• Right to Data Portability: Request transfer of your data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@prostcretown.com

7. Data Retention

We retain your personal information only as long as necessary for the purposes stated in this policy or as required by law. Generally:

• Order information: 5 years (for tax and legal compliance)
• Consultation records: 7 years (healthcare record keeping requirements)
• Marketing communications: Until you unsubscribe
• Website analytics: 2 years

8. Cookies and Tracking

Our website may use cookies to improve user experience. You can control cookie settings in your browser. We do not use third-party advertising cookies.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. International Data Transfers

Your information is stored and processed in South Africa. If data is transferred internationally, we ensure appropriate safeguards are in place.

11. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services constitutes acceptance of changes.

12. Contact Information

For questions about this Privacy Policy or to exercise your rights, contact:

VitalCare Wellness
Suite 205, Tygervalley Centre
Cape Town, 7530, South Africa
Email: privacy@prostcretown.com
Phone: +27 21 300 1500

13. Information Regulator

If you believe your privacy rights have been violated, you may lodge a complaint with the Information Regulator of South Africa:

Information Regulator (South Africa)
Website: www.justice.gov.za/inforeg
Email: inforeg@justice.gov.za